QB Ireland

Business Performance Improvement

Customer Journey Maps


  • On this two day course, Participants will learn about Lean Principles and Six Sigma and you will also learn the
    practical applications of the core methods and tools used most of the time.

  • This brilliant 2 Day workshop provides an in depth introduction to Lean Six Sigma.



The Objectives

Customer Journey Mapping is the process of creating a graphical representation of the
steps and stages a Customer goes through to experience a product or service.
This is a two day course to improve customer service. You will learn to use various discovery
and Customer journey Map tools.

Future Opporunties

When sucessfully certified with the Customer Journey maps participants may chose to futher their knowledge
by completeing the Yellow and Green belt courses.

     Book your Course

Classroom Training

Email us and let us know that you are interested. We will ring you back to arrange the dates.

Co KIldare

Contact: Georges Van Cauwenbergh

E-mail: Georges@QBIreland.com

Office: 046 95 75 706

Mobile: +353 86 795 7997